Privacy Policy

Date of Last Revision: 01/11/2025

This Privacy Policy explains how Recon Technologies pvt ltd (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects the personal data of our customers, business contacts, and website visitors (referred to as “you”).

  1. Information We Collect

As a B2B company, the information we collect is primarily for commercial and transactional purposes related to our core services: Electrical Control Panels, Mahindra Powerol GOEM, and Tata Hitachi & AJAX Engineering Dealership.

Category of Data

Specific Data Collected

Purpose of Collection

Contact Data

Name, Job Title, Company Name, Work Email Address, Work Phone Number, Business Address (Hyderabad)

Respond to inquiries, send quotes, manage sales contracts, and provide customer support.

Transaction Data

Purchase/Service History (e.g., Powerol Genset or Tata Hitachi Spares orders), Payment details (via secure third-party gateways), Invoicing details

Process and fulfill orders, manage GOEM relationships, and handle warranty/service requests.

Technical/Usage Data

IP Address, Browser Type, Operating System, pages visited, time spent on the website

Analyze website performance, improve user experience, and ensure security. Collected via cookies and analytics tools.

Inquiry Data

Details provided through website contact forms (specific equipment needs, project details)

Understand your requirements for AJAX Engineering or Electrical Panel solutions and provide accurate commercial proposals.

 

  1. How We Use Your Information (Purpose Limitation)

Your data is processed only for the specific purposes for which it was collected:

  • Contract Fulfillment: Supply, service, and maintain Control Panels or Construction Equipment purchased from us.
  • Customer Relationship Management: Communicate product updates, service reminders, or new dealership information (e.g., Tata Hitachi models).
  • Marketing (Consent-Based): Send commercial communications only with explicit consent, along with an easy opt-out option.
  • Legal Compliance: Comply with applicable laws or regulatory obligations in India (e.g., tax, audit).
  1. Consent and Your Rights (DPDP Act Compliance)

Under the DPDP Act, you have rights over your personal data:

  • Notice and Consent: Clear notice of personal data collected and purposes of processing, with free, informed, and unambiguous consent via affirmative action.
  • Right to Access: Request a summary of the personal data we hold about you.
  • Right to Correction/Erasure: Request correction of inaccurate data or deletion when the original purpose is no longer served (Right to be Forgotten).
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.
  1. Sharing Your Personal Data

We do not sell your personal data. We share it only under the following circumstances:

  • Service Providers: Trusted third parties (e.g., IT hosting, CRM, analytics tools) bound by confidentiality agreements.
  • Dealership/GOEM Partners: Mahindra Powerol, Tata Hitachi, or AJAX Engineering, to fulfill warranty obligations, service requests, or product supply.
  • Legal Obligation: When required by law, court order, or government authority.

 

  1. Data Security and Retention

We implement reasonable technical and organizational safeguards (including encryption, firewalls, and access controls) to protect personal data. Data is retained only as long as necessary for the purposes outlined or as required by Indian law.

  1. Contact and Grievance Redressal

For any questions regarding this Privacy Policy or to exercise your rights concerning your personal data, please contact us directly:

Email: info@recontechnologies.in